Refund Policy

Stripe Managed Payments is the merchant of record for DMARCify purchases. Stripe and Link issue the receipt or invoice, process payment, handle applicable taxes, and manage transaction support for purchases completed through Stripe Checkout.

DMARCify can also review product-specific refund requests where support context is required.

Refund requests for DMARCify purchases made through Stripe Managed Payments must be submitted within 14 days of the transaction date.

Refunds may be issued on a discretionary basis when a request is submitted within this 14-day period, or where a statutory withdrawal or refund right applies under local consumer protection law.

If a refund is approved, it is processed using the original payment method where possible.

The following statutory withdrawal or cancellation windows may apply to certain consumer transactions:

• European Union, EEA, Switzerland, United Kingdom, Turkey, and Israel: 14 days from the transaction date.
• South Korea, Brazil, China, and Canada: 7 days from the transaction date.
• Singapore: 5 days from the transaction date.

Where local consumer protection law grants non-waivable rights, those rights remain unaffected by this policy.

If a transaction is not eligible for a refund, you may still cancel the subscription to prevent future billing. Cancellation takes effect at the end of the current billing period and prevents further subscription payments.

If a refund is issued, access to the relevant DMARCify product, subscription, add-on, or paid feature will cease.

If you experience persistent technical issues or a material product defect, contact DMARCify support first at support@dmarcify.dev so we can investigate and try to resolve the issue.

If the issue cannot be resolved, use the transaction support link in your Stripe or Link receipt and provide details of the issue and any response received from DMARCify. Where there is evidence of a material technical or product defect, the refund request will be reviewed under applicable consumer protection laws.

To request a refund, use one of these channels:

• Use the "View receipt" or "Manage subscription" link in your Stripe or Link transaction confirmation email.
• Submit a request through the support link in your receipt or account billing page.
• Visit support.link.com for transaction support.

You can also contact DMARCify at support@dmarcify.dev for product support before submitting a refund request.

Stripe Managed Payments terms are available at stripe.com/legal/managed-payments.

Link support is available at support.link.com.