Refund Policy

Paddle is the authorised reseller and merchant of record for DMARCify purchases. Paddle issues the receipt or invoice, processes payment, handles applicable taxes, and manages refund requests for transactions completed through Paddle checkout.

This Refund Policy is intended to match Paddle's refund policy for purchases made through Paddle. Paddle's buyer terms and refund policy apply to those transactions.

Refund requests for DMARCify purchases made through Paddle must be submitted within 14 days of the transaction date.

Paddle may issue refunds on a discretionary basis when a request is submitted within this 14-day period, or where a statutory withdrawal or refund right applies under Paddle's refund policy.

If a refund is approved, Paddle will process it using the original payment method where possible and within 14 days of approval.

Paddle's refund policy includes the following statutory withdrawal or cancellation windows for certain consumer transactions:

• European Union, EEA, Switzerland, United Kingdom, Turkey, and Israel: 14 days from the transaction date.
• South Korea, Brazil, China, and Canada: 7 days from the transaction date.
• Singapore: 5 days from the transaction date.

Where local consumer protection law grants non-waivable rights, Paddle handles those rights under its refund policy and buyer terms.

If a transaction is not eligible for a refund, you may still cancel the subscription to prevent future billing. Cancellation takes effect at the end of the current billing period and prevents further subscription payments.

If a refund is issued, access to the relevant DMARCify product, subscription, add-on, or paid feature will cease.

If you experience persistent technical issues or a material product defect, contact DMARCify support first at support@dmarcify.dev so we can investigate and try to resolve the issue.

If the issue cannot be resolved, you may contact Paddle support and provide details of the issue and any response received from DMARCify. Where there is evidence of a material technical or product defect, Paddle will handle the refund request in accordance with applicable consumer protection laws and Paddle's refund policy.

To request a refund, use one of Paddle's refund channels:

• Use the "View receipt" or "Manage subscription" link in your Paddle transaction confirmation email.
• Submit a request through the support link in your receipt or account billing page.
• Visit paddle.net and select "Request refund".

You can also contact DMARCify at support@dmarcify.dev for product support before submitting a refund request.

Paddle's current refund policy is available at paddle.com/legal/refund-policy.

Paddle buyer support is available at paddle.net.